NOW HIRING

Operations Assistant

Who We Are

Honored to be named NY Magazine's Best Home Organizers, Urban Clarity helps stressed New Yorkers get out from under the clutter, streamline their spaces, and maximize their lives. With 18 years in business, we’ve been featured in The Wall Street Journal, Real Simple, Forbes & Martha Stewart. Our team of 30+ professional organizers and move managers values kindness, efficiency and compassion to get the job done.

Overview of Role

Hours: Monday - Friday with occasional weekend needs

Works closely with the other back office team members

Status: Full-time employee position

Compensation: $30 - $35 hourly and based on experience

Benefits: Safe and sick leave, 401k plan

Reporting to: Operations Assistant Manager

Job Summary

We are seeking an extremely organized, detail-oriented, and articulate operations coordinator to join our back office team. This person is responsible for streamlining the logistics and communication between Urban Clarity’s office, our vendors, and our team in the field.  There are lots of moving parts in all of our projects, so we are expanding our back office team to ensure that all of those parts work together seamlessly.

Responsibilities

Whether a client is moving or decluttering their home, our Operations Coordinator is responsible for making sure every step in the process goes smoothly.  In addition, they will create and maintain a smooth, ongoing feedback loop with our clients to ensure  their satisfaction and Urban Clarity’s continuous improvement. 

Common Tasks May Include…

  • Schedule Vendors for Professional Organizers (POs) and Clients (e.g. Junkluggers, Man with a Van, Handyman, etc)

  • Communicate with building management on behalf of clients (e.g. reserve elevators, handle COIs, confirm building hours, etc)

  • Obtain Product approval, Order Supplies, Schedule Deliveries and Set up Product Returns

  • Follow up with POs and clients alike to ensure projects are staying on schedule & confirm project details/goals throughout 

  • Client wrap-up including writing thank you notes, requesting Google reviews, updating project details in software

  • Maintain Vendor List and track billable project management time in Airtable database

  • Join check-in calls with Back Office Team

Qualifications

  • Ability to prioritize a constantly changing To Do list in a fast-paced office environment while juggling multiple client projects

  • Excellent at synthesizing and disseminating information so others have the key information needed 

  • Highly organized and able to complete assigned tasks in a timely and efficient manner

  • Proficient in Google Drive, Basecamp, and Airtable or ability to learn

How to Apply

Interested candidates should send a thoughtful cover letter, resume, and hourly salary requirements to hiring@urbanclarity.net.  Please address any questions about the position there as well. 

Urban Clarity is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class