Frequently Asked Questions

Absolutely! Our organizers are here for you seven days a week.

Anywhere—and we do mean anywhere—in the five boroughs is fair game! We also service Long Island including the Hamptons, Westchester, northern New Jersey, and southern Connecticut. If you’re not sure whether or not that includes you, ask us!

A travel charge may be applied.

Our preferred method to receive payment is Zelle. Other payment options include: check, ACH transfer, or credit card. Please reach out to Anett at office@urbanclarity.net if you'd like to make an alternate arrangement. Depending on the project, either a percentage or payment in full of estimated hours will be required in advance. This secures your date on our calendar.

Hey, it happens! If you contact us with more than 24 hours’ notice, you won’t be held financially responsible.

If you cancel with less than 24 hours’ notice, you will be charged the full amount of your appointment. Exceptions can be made on a case-by-case basis.

Don’t clean up for us! Really and truly, we want to see your home as you live in it, and we promise - we’ve seen worse.

In advance, please think about what you’d most like to tackle, and how you want your home to function and feel. Also, please have large black trash bags & clear recycling bags on hand for trash & donation.

Tips are not customary or ever expected for our team. If you feel that your Urban Clarity Team Member went above and beyond to provide excellent service (or you think they moved a literal mountain to make your project happen), please reach out and we will share that person’s Venmo information privately.

The majority of our business comes from word-of-mouth, so please don’t keep us a secret! Review us on Facebook, Google or Yelp, or tell a friend over brunch what a great job we did saving your closet (read: marriage).

Each referral who works with us gives you one free hour of Urban Clarity!