NOW HIRING

Client Services Associate (Sales) 

Who We Are

Honored to be named NY Magazine's Best Home Organizers, Urban Clarity helps stressed New Yorkers get out from under the clutter, streamline their spaces, and maximize their lives. With 18 years in business, we’ve been featured in The Wall Street Journal, Real Simple, Forbes & Martha Stewart. Our team of 30+ professional organizers and move managers values kindness, efficiency and compassion to get the job done.

Overview of Role

Hours: Monday - Friday with occasional weekend needs

Location: New York based, primarily work-from-home with some in-person meetings

Status: Full-time employee position 

Compensation: $30 - $40 paid hourly and based on experience

Benefits: Paid safe and sick leave, 401k plan 

Reporting to: Client Services Manager

Job Summary

We are seeking a warm and personable Client Services Associate to serve as the critical first impression for incoming inquiries. This role is responsible for the effective engagement of prospective clients and the nurturing of relationships with past clients. The role requires working as part of a collaborative team in a fast paced environment. A genuine passion for transforming client lives through exceptional service is essential to our mission.

Responsibilities

The Client Services Associate will be responsible for:

  • Responding to client inquiries via email, text and phone

  • Supporting our Client Services Manager with Urban Clarity’s complex team calendar and client scheduling

  • Following up with current clients to discuss their experience and ensure satisfaction

  • Staying in touch with former clients to understand what they currently need and offer helpful service recommendations

  • Working cohesively with our other Back Office team members

  • Updating Urban Clarity’s CRM system with notes and client information

  • Contributing to weekly team meetings with Back Office team

Qualifications

  • Phenomenal comfort on the phone and ability to translate that conversation into an effective proposal that makes the client feel heard and supported

  • Exceptional interpersonal skills; extremely comfortable interacting with high net-worth, high profile clients

  • Excellent at synthesizing and disseminating information so others have the key information needed 

  • Highly organized and able to complete assigned tasks in a timely and efficient manner

  • Proficient in Google Drive, Basecamp, and Airtable or ability to learn 

How to Apply

Interested candidates should send a thoughtful cover letter, resume, and hourly salary requirements to hiring@urbanclarity.net.  Please address any questions about the position there as well. 

Urban Clarity is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class