+ Do you work on weekends?
Absolutely! Our organizers are here for you seven days a week.
+ I know you service the NYC metro area, but how far are you actually willing to go?
Anywhere--and we do mean anywhere--in the five boroughs is fair game! We also service Long Island including the Hamptons, Westchester, northern New Jersey, and southern Connecticut. If you’re not sure whether or not that includes you, ask us!
A travel charge may be applied.
+ What forms of payment do you accept?
We accept cash, check, Venmo (@UrbanClarity), PayPal, and credit cards via Square. Payment is due on the day of service.
+ What if I have to cancel my session?
Hey, it happens! If you contact us with more than 24 hours’ notice, you won’t be held financially responsible. If you cancel with less than 24 hours’ notice, you will be charged the full amount of your appointment. Exceptions can be made on a case by case basis.
+ What do I need to do in advance?
Don’t clean up for us! Really and truly, we want to see your home as you live in it, and we promise - we’ve seen worse.
In advance, please think about what you’d most like to tackle, and how you want your home to function and feel. Also, please have large black trash bags & clear recycling bags on hand for trash & donation.
+ Is it customary to tip your organizers?
How nice of you! It is not customary to tip. But if you’re really thrilled with the work we’ve done and you’d like to pay us back in some way… (see below!)
+ How can I support Urban Clarity?
The majority of our business comes from word-of-mouth, so please don’t keep us a secret! Review us on Facebook, Google or Yelp, or tell a friend over brunch what a great job we did saving your closet (read: marriage).
Each referral who works with us gives you one free hour of Urban Clarity!